Privacy Policy

1. Introduction

Factory Direct Wardrobes ABN [ABN Number] ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website, requesting a quote, or engaging our services, you consent to the collection and use of your personal information as described in this policy.

2. Information We Collect

Personal Information

We may collect the following types of personal information:

• Contact details: name, address, email address, phone number
• Property information: address where services will be provided, property access details
• Project details: wardrobe specifications, measurements, design preferences
• Payment information: billing address, payment method details
• Communication records: emails, phone call notes, quotes, and correspondence

Website Usage Information

When you visit our website, we may automatically collect:

• IP address and browser type
• Pages visited and time spent on our website
• Referring website or search terms used
• Device type and operating system

3. How We Collect Information

We collect personal information in the following ways:

• When you submit an enquiry or request a quote through our website
• When you phone, email, or visit our showroom
• When you enter into a contract with us for wardrobe supply and installation
• During site visits for measurements and installation
• Through cookies and analytics tools on our website
• From third parties such as referral partners (with your consent)

4. How We Use Your Information

We use your personal information for the following purposes:

• Providing quotes and services: to prepare quotes, manufacture your custom wardrobe, and arrange installation
• Communication: to respond to your enquiries and keep you informed about your order
• Warranty and support: to maintain records for warranty purposes and provide after-sales support
• Marketing: to send you information about our products and services (with your consent)
• Business improvement: to analyse website usage and improve our services
• Legal compliance: to meet our legal and regulatory obligations

5. Marketing Communications

With your consent, we may send you marketing communications about our products, services, and promotions. You can opt out of marketing communications at any time by:

• Clicking the "unsubscribe" link in any marketing email
• Contacting us on (02) 9709 3003
• Emailing us at sales@factorydirectwardrobes.com.au

Opting out of marketing will not affect service-related communications about your order or warranty.

6. Disclosure of Information

We may disclose your personal information to:

• Our staff: employees and contractors involved in your project
• Service providers: third parties who assist us with IT, payment processing, or delivery services
• Professional advisers: accountants, lawyers, and insurers as required
• Government authorities: if required by law or to protect our legal rights

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

7. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. Our security measures include:

• Secure storage of physical documents
• Password protection and access controls for electronic records
• Secure website connections (SSL/TLS encryption)
• Staff training on privacy and data protection

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure.

8. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including:

• Customer records: retained for 10 years to support our warranty obligations
• Financial records: retained for 7 years as required by Australian tax law
• Marketing contacts: retained until you opt out or request deletion
• Website analytics: typically retained for 26 months

After these periods, we will securely destroy or de-identify your personal information.

9. Cookies and Analytics

What are Cookies?

Cookies are small text files stored on your device when you visit a website. They help us understand how you use our website and improve your experience.

Types of Cookies We Use

• Essential cookies: required for the website to function properly
• Analytics cookies: help us understand website usage and performance
• Marketing cookies: used to deliver relevant advertisements

Managing Cookies

You can control cookies through your browser settings. Disabling cookies may affect some website functionality.

Google Analytics

We use Google Analytics to analyse website traffic. Google Analytics uses cookies to collect anonymous information about how visitors use our website. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

10. Your Rights

Under the Australian Privacy Principles, you have the right to:

• Access: request access to the personal information we hold about you
• Correction: request correction of inaccurate or incomplete information
• Opt-out: opt out of receiving marketing communications
• Complaint: make a complaint if you believe we have breached your privacy

To exercise any of these rights, please contact us using the details below.

11. Access and Correction

You may request access to or correction of your personal information by contacting us. We will respond to your request within a reasonable timeframe (usually within 30 days).

In some circumstances, we may refuse access or correction. If we do, we will provide you with written reasons and information about how to make a complaint.

12. Complaints

If you believe we have breached your privacy or mishandled your personal information, please contact us with your complaint. We take all complaints seriously and will investigate and respond within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

• Website: www.oaic.gov.au
• Phone: 1300 363 992
• Email: enquiries@oaic.gov.au
• Post: GPO Box 5218, Sydney NSW 2001

13. Third Party Websites

Our website may contain links to third party websites. We are not responsible for the privacy practices of these websites. We encourage you to read the privacy policies of any third party websites you visit.

14. Changes to This Policy

We may update this Privacy Policy from time to time. The updated policy will be posted on our website with the revision date. We encourage you to review this policy periodically.

15. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us: